Bupa Home Healthcare is the company responsible for delivery clotting factor products to people in Scotland. In July was bought by Celesio UK who also own Lloyds Pharmacy. As a result their name has changed today to LloydsPharmacy Clinical Homecare.
The company is the same legal entity. This means that the contracts they hold with NHS Scotland will not be amended. They will continue to be contracted to deliver the same service to people with bleeding disorders. There is also no difference in how the service is delivered so you will continue to speak to the same people on the same phone numbers.
As well as starting to see the new name, logo, and branding on materials connect to your home delivery there will be changes to emails. Bupa Home Healthcare email addresses will start changing over from today. If you send them an email it will still be delivered but you will be notified of what their new email address has changed to so that you can update your records. The email addresses that end “nhs.net” have not changed yet.
Everyone on home delivery should have received a letter from the company explaining these changes already. You should also have a copy of their new patient guide, which you can view here on their new website LPclinicalhomecare.co.uk