Benefits and Welfare Advice

As a small charity we can’t provide specialist advice on the benefits system or welfare advice.  However, as a Scottish organisation we can tell you what services are available to you both across Scotland and in your local Council area.

Please find the organisation most appropriate to your needs but don’f forget both Haemophilia Scotland and your local Haemophilia Centre might be able to help with any questions your adviser has about bleeding disorders.

Citizens’ Advice Scotland also provide useful information and advice if you are on low income and need some additional support.

SPECIALIST HIV AND HEPATITIS ORGANISATIONS

Terrence Higgins Trust Scotland: 0141 332 3838, info.scotland@tht.org.uk, 134 Douglas Street, Glasgow, G2 4HF.

Waverley Care: 0131 558 1425, info@waverleycare.org, www.waverleycare.org
– Edinburgh: 0131 558 1425; 3 Mansfield Place, Edinburgh, EH3 6NB.
– Highland: 01463 711 585, 34 Waterloo Place, Inverness IV1 1NB.

NATIONAL WELFARE AND INFORMATION SERVICES

Benefit Calculator: www.gov.uk/benefits-adviser.

Citizen Advice Bureau: www.cas.org.uk.

CPAG Scotland Welfare Advice Line (for advisers and service providers):0141 552 0552, advice@cpagscotland.org.uk (Mon-Thur 10am-4pm, Fri 10am-12).

National Debtline: 0808 808 4000, www.nationaldebtline.org.

StepChange Debt Charity: 0800 138 1111, www.stepchange.org.

ABERDEENSHIRE

Aberdeen Welfare Rights: 01224 523 203, welfarer@aberdeencity.gov.uk, Hub 1 Lower Ground West, Marischal College, Broad Street, Aberdeen AB10 1AB (Mon-Fri 9am-5pm).

Banchory Advice Centre: 01330 825 551, banchory.advice@gmail.com, Mount Street, Banchory, AB31 5PA (Mon-Fri 10am-4pm).

Ellon Advice Bureau: 01358 724425, www.gordonruralaction.org.uk, Inverythan House The Square, Ellon, AB41 9JB (Mon+Fri 10am-4pm).

Huntly Advice Bureau: 01466 793676, Huntly Business Centre, Gordon Street, Huntly, AB54 8FG.

Inverurie Advice Bureau: 01467 634 421, 49c Market Place, Inverurie, AB51 3PY (Mon+Thurs 10am-2pm).

Fraserburgh and District Advice Service: 01346 515307, fraserburghadvic@aol.com, 10 Commerce Street, Fraserburgh, AB43 9AQ.

ANGUS

Angus Welfare Rights Service: 0845 277 7778, www.angus.gov.uk, Ravenswood, New Road, Forfar, DD8 2ZW (Mon-Fri 8am-6pm).

ARGYLL AND BUTE

Pending

AYRSHIRE

East Ayrshire Advice Bureau: 01563 544744, 3 John Dickie Street, Kilmarnock, East Ayrshire, KA1 1HW.

North Ayrshire Advice Service: 0808 800 9060, www.nacasadvice.org.uk.

North Ayrshire Money Matters Team: 01294 310 456, 3rd Floor, Bridgegate House, Irvine, KA12 8BD (Mon-Thurs 9am-4.30pm).

South Ayrshire Welfare Rights: 0300 123 0900, enquiryandinformationteam.kylestreet@south-ayrshire.gov.uk, Wallace Tower, 172 High Street, Ayr.

CLACKMANNANSHIRE

Clackmannanshire Money Advice Service: 01259 450 000, moneyadvice@clacks.gov.uk.
DUMFRIES AND GALLOWAY

Dumfries and Galloway Welfare Rights: 01387 266 888, www.welfarerights.net, 63-65 Friars Vennel, Dumfries, DG1 2RQ.

DUNBARTONSHIRE

East Dunbartonshire Welfare Rights Service: 0141 775 3220, 11 Alexandra Street, Kirkintilloch, G66 1HB.

West Dunbartonshire Welfare Rights Service: 0800 980 9070.

DUNDEE

Dundee Welfare Rights: 01382 431167, welfare.rights@dundeecity.gov.uk, Jack Martin Way, Claverhouse East, Dundee DD1 3LA.
EDINBURGH AND LOTHIAN

Advice Shop: 0131 529 4828, advice.shop@edinburgh.gov.uk, 249 High Street, Edinburgh, EH1 1YJ.

Community Health and Advice Initiative: 0131 442 2100, www.chaiedinburgh.org.uk, ELS House, 555 Gorgie Road, Edinburgh, EH11 3LE (Mon-Fri 8am-6pm).

Community One Stop Shop (Broomhouse): 0131 443 6223, www.cross-broomhouse.co.uk, 3 Broomhouse Market, Edinburgh. EH11 3UU.

Family Advice and Information Resource (FAIR): 0131 662 1962, www.fairadvice.org.uk, 95 Causewayside, Edinburgh, EH9 1QG (Mon-Fri 9am-5pm).

East Lothian Welfare Rights Team: 0131 653 5230, Brunton Hall, Ladywell, Musselburgh, EH21 6AF.

Granton Information Centre: 0131 552 0458, 134-138 West Granton Road, Edinburgh, EH5 1PE, www.gic.org.uk, (Mon-Thurs 9.30-12.30pm).

Midlothian Council Welfare Rights Team: 0131 271 3781, Fairfield House, 8 Lothian Road, Dalkeith, EH22 3AA.

West Lothian Council Advice Shop: 01506 283000, advice.shop@westlothian.gov.uk, South Bridge Street, Bathgate, EH48 1TS (Mon-Fri 8.30am-4pm).

FALKIRK AND STIRLING

Council on Disability: 01786 462178, codstirling@talktalkbusiness.net, The Norman McEwan Centre, Cameronian Street, Stirling, FK8 2DX (Mon-Thurs 10am-3pm).

Falkirk Council Debt Advice Services: 01324 506735, debtadvice@falkirk.gov.uk, Carronbank House, Carronbank Crescent, Denny, FK6 6GA (Mon-Fri 9am-5pm).

FIFE

Citizens Advice and Rights Fife: 0345 1400 095, www.carfweb.org.
– Glenrothes: 10-12 Pentland Court, Saltire Centre, Glenrothes, KY6 2DA.
– Kirkcaldy: 15 Wemyssfield, Kirkcaldy, KY1 1XN.
– St Andrews: St Mary’s Place, St Andrews, KY16 9UY.
– Cupar: Local County Buildings, St Catherine Street, Cupar KY15 4TA.
– Leven: Adam Smith College, Levenmouth Campus, Victoria Road, KY8 4RN.
– Cowdenbeath: 322 High Street, Cowdenbeath, KY4 9NT.
– Dunfermline: 4 Abbey Park Place, Dunfermline, KY12 7PD

GLASGOW

Glasgow Information and Advice Network (GAIN): 0808 801 1011, www.glasgow.gov.uk/en/residents/gettingadvice/welfarerights (Mon-Fri 10am-8pm, Sat 10am-2pm).

Castlemilk Law and Money Advice Centre: 0141 634 0313, www.castlemilklawcentre.co.uk, 155 Castlemilk Drive, Castlemilk, Glasgow,G45 9UG.

Drumchapel Money Advice Centre: 0141 944 0507, admin@dlmac.co.uk, Unit 1, KC Edge Commercial Centre, 15 Ladyloan Place, Glasgow G15 8LB.

Govan Youth Information Project: 0141 445 4505, www.gyip.org.uk, 9 Water Row Govan, Glasgow G51 3UW.

Legal Services Agency – Glasgow: 0141 353 3354, www.lsa.org.uk, 3rd Floor, Fleming House, 134 Renfrew Street ,Glasgow, G3 6ST.

Money Matters Money Advice Centre: 0141 445 5221, www.moneymattersweb.co.uk, Orkney Street Enterprise Centre,18-20 Orkney Street, Glasgow G51 2BX (Mon-Fri 8.30am-5pm, Wed 8.30am-7pm).

Tannochside Information and Advice Centre: 01698 816427, tiacadvicecentre@hotmail.co.uk, 14 Thorniewood Road, Tannochside, Glasgow, G71 5QQ (Mon-Fri 9.15am – 4pm).

Temple-Shafton Youth Project: 0141 950 1739, 358 Netherton Road, Temple Glasgow G13 1AX.

Kingsway Court Health and Wellbeing Centre: 0141 959 0129, kingswaycourt@btclick.com, Kingsway Court, Scotstoun, Glasgow, G14 9SR (Mon-Fri 9am-5pm).

Money matters Inverclyde: 01475 715965, 195 Dalrimple St, Greenock, Glasgow, PA15 1UN (Mon-Thurs 8.45am-4.30pm, Fri 8.45am-3.30pm).

Red Road Family Centre: 0141 557 5571, rrfamilycentre@hotmail.com, 94 Red Road, Balornock ,Glasgow G21 4PH (Mon-Fri 8.30am-6pm).

Renfreshire Law Centre: 0141 561 7266, www.rlclaw.co.uk, 65-71 George St, Paisley PA1 2JY.

HIGHLAND

Highland Council Income Maximisation Team: 0800 090 1004, www.highland.gov.uk/yourcouncil/counciltax/incomemaximisation, income.maximisation@highland.gov.uk.

Debt and Money Advice Highland Council: 0800 090 1004, money.advice@highland.gov.uk.

Community Advice and Information Service (Badenoch & Strathspey): 01479 810919, 2 Inverewe, Grampian Road, Aviemore, PH22 1RH (Tues: 10am-12noon, Weds: 9am-12noon, Thurs 2pm-4pm).

LANARKSHIRE

South Lanarkshire Money Matters Advice Service: 0303 123 1008, moneymatters.eastkilbride@southlanarkshire.gov.uk, Andrew Street, East Kilbride, G74 1AB (Mon-Thurs 8.45am-4.45pm, Fri 8.45am-4.15pm)

Blantyre Money Matters Advice Service: 0303 123 1008, moneymatters.blantyre@southlanarkshire.gov.uk, David Dale House, Blantyre Area Office, 45 John Street, Blantyre G72 0JG (Mon, Tues & Thurs 8.45am – 4.45pm,Wed 11am – 4.45pm,Fri 8.45am – 4.15pm).

Cambuslang Money Matters Advice Service: 0303 123 1008, moneymatters.cambuslang@southlanarkshire.gov.uk, Cambuslang Gate, 27 Main Street, Cambuslang, G72 7EX (Mon, Tues & Thurs 8.45am – 4.45pm,Wed 11am – 4.45pm,Fri 8.45am – 4.15pm).

Disability Resource Centre – Clydesdale: 01555 770123, www.clydesdale-disability-services.org.uk, 32 Hamilton Street, Carluck ML8 4HA (Mon-Fri 10am-1pm)

Lesmahagow and District Resource Centre: 01555 892545, 40-42 Abbeygreen, 40-42 Abbeygreen, Lanark, ML11 0EQ.

Cumbernauld Unemployed Workers Centre: 01236 729520, Community Education Centre, Brown Road, Seafar, G67 1AA (Mon-Fri 9am-4pm).

Newmains Advice Centre: 01698 382661 / 382665, 54 Abernethan Road, Newmains, Wishaw, ML2 9NB (Mon-Fri 10am-3pm)

Rochsoles Community Resource Project: 01236 767896, 63b Rochsoles Drive, Airdrie, ML6 6ST (Mon-Fri 9am-4.30pm).

MORAY

Moray Citizens Advice Bureau: 01343 55088, bureau@moraycab.casonline.org.uk, 30 Batchen Street, Elgin, IV30 1BH

Moray Council Welfare Benefits Team: 0300 123 4561, welfarebenefits@moray.gov.uk (Access by referral from Moray Council departments or Moray Health Care Trust).

ORKNEY

Orkney Disability Forum: 01856 871515, www.orkneycommunities.co.uk, info@odforkney.com, 18 Junction Road, Kirkwall, Orkney KW15 1AV (Mon – Fri 9am-3pm).

PERTH AND KINROSS

Perth and Kinross Welfare Rights: 01738 476900, www.pkc.gov.uk/welfarerights, Pullar House, 35 Kinnoull Street, Perth, PH1 5GD (Mon-Fri 9am-4pm)

THE BORDERS

Borders Welfare Benefits Service: 01896 661 394, Galashiels Area Offices, Paton Streeet, Galashiels, TD1 3AS (Mon-Friday 8am-5pm, Thurs 8am-8pm, Sat 9am-12pm).

SHETLAND

Disability Shetland: 01595 743921, Market House, 14 Market Street, Lerwick, ZE1 0JP (Mon-Fri 10am-5pm).

THE WESTERN ISLES

Stornoway Citizens Advice Bureau: 01851 705 727, 41-43 Westview Terrace, Stornoway, Isle Of Lewis HS1 2HP (Mon, Tues, Thurs and Fri 10am-12.45pm 2pm-
3.30pm).

Benbecula Citizens Advice Bureau: 01870 602 421, 7 Druim-na-Hairde, Balivanich, Isle of Benbecula HS7 5NE (Mon, Tues, Thurs and Fri 10.30am-12.30pm
2pm-4pm).

SOURCE: Impact of welfare reform on people with HIV and hepatitis in Scotland 2014
HIV Scotland and Hepatitis Scotland, July 2014

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